The Effects of Physical Distribution Service Quality on E- Satisfaction and E-Loyalty in Consumers Who Shop Online

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dc.contributor.authorOzturk Kendirli, Fatma
dc.contributor.authorBozyigit, Sezen
dc.date.accessioned2025-03-17T12:25:22Z
dc.date.available2025-03-17T12:25:22Z
dc.date.issued2024
dc.departmentTarsus Üniversitesi
dc.description.abstractWith the advent of technology, the increase in internet usage has led people to shift from traditional shopping to e-commerce. online shopping sites have become increasingly focused on the quality of physical distribution service, along with logistics, in terms of delivering products to consumers more reliably and quickly on the internet. Ensuring safe and trouble-free physical distribution contributes to the formation of esatisfaction and e-loyalty among customers. therefore, this research aims to examine the effect of physical distribution service quality on consumer e-satisfaction and e-loyalty of consumers who shop online. The research sample consists of 988 online shoppers above 18 years of age residing in Turkey. data were collected through an online survey and analyzed using a structural equation model. according to the research results, punctuality and delivery status have a positive impact on e-satisfaction, and esatisfaction has a positive impact on e-loyalty.
dc.identifier.doi10.30798/makuiibf.1282080
dc.identifier.endpage456
dc.identifier.issn2149-1658
dc.identifier.issue2
dc.identifier.scopusqualityN/A
dc.identifier.startpage427
dc.identifier.trdizinid1248415
dc.identifier.urihttps://doi.org/10.30798/makuiibf.1282080
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/1248415
dc.identifier.urihttps://hdl.handle.net/20.500.13099/1623
dc.identifier.volume11
dc.identifier.wosWOS:001274066300001
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.publisherMehmet Akif Ersoy Univ
dc.relation.ispartofJournal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_WOS_20250316
dc.subjectE-Commerce
dc.subjectOnline Shopping
dc.subjectPhysical Distribution Service Quality
dc.subjectE-Satisfaction
dc.subjectE-Loyalty
dc.titleThe Effects of Physical Distribution Service Quality on E- Satisfaction and E-Loyalty in Consumers Who Shop Online
dc.typeArticle

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