Adapting to the skies: evolution of qualified personnel in airline operations amid technological advancements

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dc.authoridAKPUR, AKIN/0000-0002-6536-883X
dc.contributor.authorAkpur, Akin
dc.date.accessioned2025-03-17T12:25:40Z
dc.date.available2025-03-17T12:25:40Z
dc.date.issued2024
dc.departmentTarsus Üniversitesi
dc.description.abstractPurposeThis study investigates the evolution of skilled personnel in airline operations driven by technological advancements. It aims to elucidate the changing personnel demands necessitated by technological innovations in the ground and flight services. Design/methodology/approachThe impact of technological advancements on aviation services has been broadly outlined. Secondary sources were used to identify the relationship between technology and human resources in aviation and categorize the current situation. However, the main narrative was based on the author's observations. FindingsThe progression of technology in air transportation has led to a reduction in the number of personnel involved and the time spent on human interactions. Technological advancements in aviation have predominantly affected three crucial domains: back offices, ground services, and flight services. A future trend foresees a substantial shift toward self-service in ground services, contributing to streamlined processes with minimal errors. Practical implicationsAirlines must consider candidates' ability to adapt to technological changes during the hiring process to enhance operational efficiency and customer satisfaction. The current staff should be supported by training programs to facilitate their adaptation to technology. Social implicationsThis study provides a theoretical framework regarding changes in personnel requirements due to technological applications in aviation, the integration of technology into the sector, and the adaptation of current personnel to these technologies. Originality/valueThis perspective resonates with scholars engaged in the realms of aviation and tourism. This study assesses technological progress from both managerial and customer perspectives.
dc.identifier.doi10.1108/WHATT-05-2024-0111
dc.identifier.endpage597
dc.identifier.issn1755-4217
dc.identifier.issn1755-4225
dc.identifier.issue5
dc.identifier.scopus2-s2.0-85196746397
dc.identifier.scopusqualityQ1
dc.identifier.startpage588
dc.identifier.urihttps://doi.org/10.1108/WHATT-05-2024-0111
dc.identifier.urihttps://hdl.handle.net/20.500.13099/1805
dc.identifier.volume16
dc.identifier.wosWOS:001253633000001
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.institutionauthorAkpur, Akin
dc.language.isoen
dc.publisherEmerald Group Publishing Ltd
dc.relation.ispartofWorldwide Hospitality and Tourism Themes
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WOS_20250316
dc.subjectTechnology in airline
dc.subjectPersonnel shortage
dc.subjectGround services
dc.subjectFlight services
dc.titleAdapting to the skies: evolution of qualified personnel in airline operations amid technological advancements
dc.typeArticle

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